Terms of Service for SaladCloud

Last Updated: September 29, 2026

Welcome to Salad.com, a website (the "Site") and the Salad web application (the "App") operated by Salad Technologies, Inc. (the "Company"). The following Terms of Service ("Terms") apply when you use any part of the "Site" and/or download the App and/or click "I accept" to these Terms. The term "Site" is often used in these Terms to refer to the Site, the App, the SaladCloud Portal (the "Portal"), and the SaladCloud application programming interface (the "API") collectively. Please review these Terms carefully. By accessing or using the Site or App, you show you agree to these Terms. If you don't agree to these Terms, you may not access or use the Site or App.

You agree that your purchases and/or use of the Services are not contingent on the delivery of any future functionality or features or dependent on any oral or written public comments made by the Company or any of its affiliates regarding future functionality or features. If you have entered into an order form or other separate written agreement with the Company for use of the Services, the terms and conditions of such order form or other agreement shall prevail over any conflicting terms or conditions in these Terms with respect to the Services specified in such agreement.

Certain features of the Services may be subject to additional terms or rules which will be posted on the Services or website in connection with such features. To the extent such additional terms or rules conflict with these Terms, such terms or rules shall govern solely with respect to such features. In all other situations, these Terms shall govern.

1. ABOUT THE SITE

SaladCloud customers ("Customers") can utilize our compute network through the SaladCloud Portal, the SaladCloud API, Salad Container Engine, Job Queues, Salad Simple Storage Service, Salad Transcription API, Salad AI Gateway, Salad Gateway Service, Salad Dedicated, and any other product or feature the Company makes available through the Portal or the API (together, "SaladCloud"). If you have entered into a separate written agreement with the Company for use of the Services, the terms and conditions of such other agreement shall prevail over any conflicting terms or conditions in these Terms with respect to the Services specified in such agreement. If you're just visiting our Site, or if you're a "Chef," please see our Terms of Service for Salad Chefs.

Services provided via the Site are called the "Service." The Site allows you to register for the Service. As described in our Privacy Policy, when you register for the Service you'll be asked to provide certain information about yourself. For Customers, we collect your name, company name, email address, business address, and billing information. Customers will be asked to create a password. Also, please note that the Site is under constant development. New features may be added frequently, so it's important to check back to this page for updates.

2. PAID SERVICES FOR CUSTOMERS

To use the paid Service, Customers will be charged fees on a prepaid basis unless otherwise agreed in writing with the Company. Fees are currently collected via Stripe (our "Billing Service Provider"), which has its own legal terms, or, where we offer it, by cryptocurrency payment. Unless otherwise agreed in writing with the Company or stated in your plan, you must purchase credits before using the paid Service.

Billing and Prepaid Usage

Unless otherwise agreed in writing with the Company, all SaladCloud Services are provided on a prepaid basis, and payment must be made in advance before services are activated.
You will be charged for your use of each Service at the rates published on our website or in the Portal (for example, by compute resources and the number of machines for Salad Container Engine, by tokens for Salad AI Gateway, or by audio duration for the Salad Transcription API).
Customers may select a usage-based billing threshold for account top-ups. For example, you may authorize automatic replenishment when your account balance falls below a specified amount.
Payments must be made before service activation or renewal.
If payment is not received in advance, services will not be provisioned or may be suspended.

Committed Use Discounts (CUDs)

Committed Use Discounts (CUDs) may be available to customers under separate agreements or order forms. The terms, conditions, and payment obligations for CUDs are governed by those specific agreements and take precedence over these Terms where applicable. For more information on CUDs, please contact [email protected].

You will be required to provide the Company and/or its Billing Service Provider with information regarding your credit card or other payment method. You represent and warrant that such information is true and that you are authorized to use the payment method.

You will promptly update your account information with any changes (for example, a change in your billing address or credit card expiration date).

You hereby authorize the Company to bill you in accordance with the terms of your plan until you terminate your account, and you agree to pay any charges so incurred. If you dispute any charges, you must notify the Company within thirty (30) days after the date that you are billed. You can terminate your use of the Service, change your password, and otherwise manage your account using the Site and App.

We reserve the right to change the Company's fees. If the Company does change its fees, the Company will provide notice of the change on the Site or App or in email to you, at Company's option, at least 14 days before the change is to take effect.

Your continued use of the Service after the fee change becomes effective constitutes your agreement to pay the changed amount. If you properly terminate your paid account, you will not be charged for future months or other time periods you select. However, you will not receive a refund for Services for which you have already paid.

Prepaid Credits

Paid credits expire twelve (12) months after the date of purchase unless an order form or other written agreement with the Company provides otherwise. Promotional and other non-paid credits have no cash value, are non-refundable, and may be limited or revoked as described in Section 3. If the Company terminates your account for a reason other than your breach of these Terms, the Company will refund the unused balance of your paid credits, less any amounts you owe the Company, within thirty (30) days after termination, to the payment method used to purchase them or another method we choose. Except as stated in this paragraph or required by law, paid credits are non-refundable and non-transferable, and the Company has no obligation to refund unused credits if you close your account or if the Company terminates it for breach.

3. CREDITS AND PROMOTIONS

We reserve the right to limit, suspend, or revoke paid credits or promotional offers if we determine, at our sole discretion, that users are attempting to abuse or circumvent these offers through multiple accounts, organizations, or other methods. Additionally, we also reserve the right to suspend or revoke non-paid credits or promotional offers at any time.

4. USE OF THE SITE

You need to be at least 18 years old to use the Site as a Customer.
You hereby affirm we have the right to terminate your account with or without prior notice or cause.
You represent that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive United States sanctions, and that you are not on any United States government restricted-party list. You will not use the Services in violation of United States export control or sanctions laws, and you will not use the Services to store, process, or transmit any software, technology, or technical data that is controlled under the United States Export Administration Regulations (other than items designated EAR99) or the International Traffic in Arms Regulations, or that would otherwise require an export license for transfer to any jurisdiction in which the Services may be provided, without the Company's prior written consent. You will not use the Services for the benefit of, or permit access to the Services by, any person or entity located in a comprehensively sanctioned jurisdiction or on a United States government restricted-party list.

5. USER CONTENT

If you are a Customer, you acknowledge that you may be able to transmit or process data/information (such as data files, written text, computer software, audio or video files, container images, model inputs and outputs, or other material) through use of the Services. All such information, and the outputs the Services return to you from it, is referred to below as "User Content." As between you and the Company, you own your User Content, including outputs returned to you by the Services. The Company does not use your inputs or outputs to train machine learning models.

You agree that you are solely responsible for (and that the Company has no responsibility to you or to any third party for) any User Content, and for the consequences of your actions (including any loss or damage which the Company may suffer) in connection with such User Content.

If you are registering for these Services on behalf of an organization, you also agree that you are also responsible for the actions of associated users and for any User Content that such associated Users might upload, record, publish, post, link to, or otherwise transmit or process through use of the Services.

The Company may refuse to transmit, store, or process your User Content for any or no reason. The Company may remove your User Content from the Services at any time if you violate these Terms or if the Services are canceled or suspended. If User Content is stored using the Services with an expiration date, the Company may also delete the User Content as of that date. User Content that is deleted may be irretrievable.

You agree that the Company has no responsibility or liability for the deletion of, or failure to store, any User Content. Upon termination or expiration of your account, your right to access the Services and any User Content stored in them ends. The Company has no obligation to retain or return User Content after termination, and may delete it in accordance with the Privacy Policy. You are responsible for exporting any User Content you wish to keep before termination. By submitting or uploading User Content on or through the Service you give the Company a worldwide, royalty-free, and non-exclusive license to host, store, reproduce, transmit, and process such User Content solely for the purpose of enabling the Company to provide you with the Services, and for the limited purposes stated in our Privacy Policy.

Some Services, including Salad AI Gateway and Recipes, provide access to machine learning models and software licensed from third parties. You are responsible for complying with the license terms that apply to any third-party model or software you use through the Services, including any use restrictions and attribution requirements, and you will not use the Services to extract model weights or to circumvent a model's license. The licensors of those models and software are intended third-party beneficiaries of this paragraph.

6. USE RESTRICTIONS

Your permission to use the Site is conditioned upon the following restrictions and conditions. You agree that you will not:

use, display, mirror or frame the Site or any individual element within the Site, Company's name, any Company trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page or within the App, without Company's express written consent;
access, tamper with, or use non-public areas of the Site, Company's computer systems, or the technical delivery systems of Company's providers;
attempt to probe, scan or test the vulnerability of any Company system or network or breach any security or authentication measures;
avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by Company or any of Company's providers or any other third party (including another user) to protect the Site;
use any meta tags or other hidden text or metadata utilizing a Company trademark, logo URL or product name without Company's express written consent;
use the Site, or any portion thereof, for any commercial purpose or for the benefit of any third party other than as permitted by these Terms;
forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Site to send altered, deceptive or false source-identifying information;
collect or store any personally identifiable information from the Site or from other users of the Site without their express permission;
impersonate or misrepresent your affiliation with any person or entity;
sublicense, resell, rent, lease, transfer, assign, timeshare, or otherwise commercially exploit or make available to any third party the Site, the Portal, the API, or your account or API credentials, except that you may use the Services to build, operate, and sell your own applications, APIs, and services to your own customers;
use the Site for any unlawful purpose or for the promotion of illegal activities, including generating, disseminating, promoting or facilitating child sexual abuse material or engaging in human trafficking;
use the Site to attempt to, or harass, abuse or harm another person or group;
use another user's account without permission;
interfere or attempt to interfere with the proper functioning of the Site;
make any automated use of the Site, other than through the API in accordance with its documentation, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
attempt to decipher, reverse engineer, decompile, or disassemble any portion of the Site, the App, or the software used to provide the Service;
bypass any robot exclusion headers or other measures we take to restrict access to the Site or use any software, technology, or device to scrape, spider, or crawl the Site or harvest or manipulate data;
publish or link to malicious content intended to damage or disrupt another user's browser, computer, or mobile device;
deploy workloads that repeatedly fail, restart, or otherwise consume network resources without performing useful work, as the Company reasonably determines;
operate, or use the Services to operate, a marketplace or service that resells raw SaladCloud compute capacity (such as container groups, GPU instances, or virtual machines) to third parties under your own brand, except under a written agreement with the Company; for clarity, building and selling your own applications, APIs, and inference services that run on SaladCloud is permitted;
use the Services to resell, rent, or otherwise monetize the internet connection, bandwidth, or IP address of any machine on the Company's network, including by running bandwidth-sharing applications (such as Grass, PacketStream, Repocket, Honeygain, or Traffmonetizer) or operating proxy or VPN exit services, except under a written agreement with the Company; or
encourage or enable any other individual to do any of the foregoing.

7. MONITORING AND COMPLIANCE

Although the Company is not obligated to monitor access to or use of the Site or to review or edit any Content, we have the right to do so for the purpose of operating the Site, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to the Site or any Content, at any time and without notice, including, but not limited to, if we, at our sole discretion, consider any Content to be objectionable, illegal, or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services, and to suspend or stop any individual workload, container group, or other resource, in addition to or instead of suspending your account, where we reasonably believe it violates these Terms or harms the network. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.

8. INTELLECTUAL PROPERTY

You acknowledge and agree that the Company and its licensors retain ownership of all intellectual property rights of any kind related to the Site, including applicable copyrights, trademarks, and other proprietary rights. The Company reserves all rights that are not expressly granted to you under these Terms.

9. FEEDBACK

We welcome and encourage you to provide feedback, comments, and suggestions for improvements of the Site ("Feedback"). You may submit Feedback by emailing us at [email protected]. You acknowledge and agree that if you submit any Feedback to us, you hereby grant to us a non-exclusive, worldwide, perpetual, irrevocable, fully-paid, royalty-free, sub-licensable (through several tiers) and transferable license under any and all intellectual property rights that you own or control in relation to the Feedback to use, reproduce, view, communicate to the public by any means, print, copy (whether onto hard disk or other media), edit, translate, perform and display (publicly or otherwise), distribute, redistribute, modify, adapt, make, sell, offer to sell, transmit, license, transfer, stream, broadcast, create derivative works from, and otherwise use and exploit the Feedback for any purpose.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless the Company from any and all claims, liabilities, expenses, and damages, including reasonable attorneys' fees and costs, made by any third party related to: (a) your use or attempted use of the Site and/or Services; or (b) your violation of any law or rights of any third party.

For contractual purposes, you (a) consent to receive emails via the email address you have submitted when you sign up on the Site; and (b) agree that all Terms, agreements, notices, disclosures, and other communications that the Company provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights. The Company may also use your email address to send you other messages, including information about the Company and Site and special offers. You may opt out of such email by changing your account settings or sending an email to [email protected].

12. WARRANTY DISCLAIMER

THE SITE AND SERVICE ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, THE COMPANY EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SITE AND SERVICE INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, THE COMPANY MAKES NO WARRANTY OR REPRESENTATION THAT ACCESS TO OR OPERATION OF THE SITE WILL BE UNINTERRUPTED OR ERROR FREE.

THE COMPANY DOES NOT GUARANTEE OR PROMISE ANY SPECIFIC RESULTS FROM THE USE OF OR INABILITY TO USE THE SITE. WE DO NOT STATE OR WARRANT THAT THE SITE, THE SERVICE, OR ANY OUTPUT OF THE SERVICE IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. YOU ARE RESPONSIBLE FOR REVIEWING OUTPUT BEFORE RELYING ON IT. OUTPUT OF THE SERVICES MAY BE GENERATED BY MACHINE LEARNING MODELS AND MAY BE INACCURATE, INCOMPLETE, OR OFFENSIVE. THE SERVICES ARE NOT DESIGNED OR INTENDED FOR USE IN REGULATED, HIGH-RISK, SAFETY-CRITICAL, MEDICAL, LEGAL, FINANCIAL, EMPLOYMENT, OR OTHER CONSEQUENTIAL DECISION-MAKING WITHOUT INDEPENDENT HUMAN REVIEW, AND YOU ASSUME ALL RISK OF ANY SUCH USE.

YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS RESULTING FROM YOUR UPLOADING, DOWNLOADING, AND/OR USE OF FILES, INFORMATION, CONTENT OR OTHER MATERIAL SENT TO OR OBTAINED FROM THE SITE. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF WARRANTY, SO THIS PROVISION MAY NOT APPLY TO YOU.

13. LIMITATION OF DAMAGES

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE COMPANY, ITS AFFILIATES, DIRECTORS, OR EMPLOYEES, OR ITS LICENSORS OR PARTNERS, BE LIABLE TO YOU FOR ANY LOSS OF PROFITS, USE, OR DATA, OR FOR ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, HOWEVER ARISING, THAT RESULT FROM (A) YOUR USE OR INABILITY TO USE THE SITE; (B) THE SITE GENERALLY OR THE SOFTWARE OR SYSTEMS THAT MAKE THE SITE AND SERVICE AVAILABLE; OR (C) ANY OTHER INTERACTIONS WITH THE COMPANY OR ANY OTHER USER OF THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), FRAUD, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE COMPANY HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE, AND EVEN IF A REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. IN NO EVENT WILL COMPANY'S AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE FEES YOU PAID TO THE COMPANY FOR THE SERVICE IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE FOREGOING CAP DOES NOT LIMIT THE COMPANY'S OBLIGATION TO REFUND UNUSED PAID CREDITS UNDER SECTION 2. SOME JURISDICTIONS LIMIT OR DO NOT PERMIT DISCLAIMERS OF LIABILITY, SO THIS PROVISION MAY NOT APPLY TO YOU.

14. MODIFICATION OF TERMS

The Company can amend these Terms at any time. If a change is material, the Company will provide notice of the change on the Site or App or by email to you, at the Company's option, at least 14 days before the change takes effect. It's your responsibility to check the Site from time to time to view any such changes. If you continue to use the Site after a change takes effect, you show your agreement to our revisions to the Terms. Any dispute between you and the Company will be governed by the version of these Terms in effect at the time the dispute arose, and no change to the arbitration provisions in Section 16 applies to a dispute of which the Company had written notice before the change took effect. Any changes to these Terms (other than as set forth in this paragraph) or waiver of the Company's rights hereunder shall not be valid or effective except in a written agreement bearing the physical signature of an officer of the Company. No purported waiver or modification of these Terms by the Company via telephonic or email communications shall be valid.

15. PRIVACY POLICY

The Company respects the privacy of its users. Please refer to our Privacy Policy, which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use the Site, you show that you agree to this Privacy Policy. If you process personal data of others through the Services and applicable data protection law requires a data processing agreement between us, the Company's Data Processing Addendum is available on request from [email protected] and, once executed by both parties, is incorporated into these Terms.

16. GENERAL TERMS

If any part of these Terms is held invalid or unenforceable, that portion of the Terms will be construed consistent with applicable law. The remaining portions will remain in full force and effect. Any failure on the part of the Company to enforce any provision of these Terms will not be considered a waiver of our right to enforce such provision. Our rights under these Terms will survive any termination of these Terms.

You agree that any legal action related to or arising out of your relationship with the Company must commence within ONE year after the cause of action accrues. Otherwise, such cause of action is permanently barred.

These Terms and your use of the Site and Service are governed by the federal laws of the United States of America and the laws of the State of Utah, without regard to conflict of law provisions.

You and the Company agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Services ("Dispute") through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or, if you are an individual using the Services for personal rather than business purposes, its Consumer Arbitration Rules), as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate. The arbitrator, and not any court, has exclusive authority to resolve any dispute about the interpretation, applicability, enforceability, or formation of this agreement to arbitrate, except that a court will decide the enforceability of the class-action waiver below.

The seat of arbitration is Salt Lake County, Utah. Hearings may be conducted by video conference where the parties agree or the arbitrator so directs, and, if you are an individual using the Services for personal purposes and elect an in-person hearing, the hearing will be held in the county where you reside. Filing, administrative, and arbitrator fees will be allocated as provided in the applicable AAA rules.

Either party may instead bring an individual Dispute in small claims court in Salt Lake County, Utah, or in the county where you reside, if the Dispute qualifies and remains in that court.

You may opt out of this agreement to arbitrate by emailing [email protected] from your account email with a clear statement that you opt out of arbitration, within thirty (30) days after you first accept these Terms or, if you had an account before the Last Updated date above, within thirty (30) days after that date. If you opt out, neither you nor the Company is bound by this agreement to arbitrate, and any Dispute will be resolved exclusively in the state or federal courts located in Salt Lake County, Utah, to whose jurisdiction you consent.

If twenty-five (25) or more arbitration demands raising similar claims are filed against the Company by or with the assistance of the same law firm or coordinated group of counsel within a ninety (90) day period, the AAA Mass Arbitration Supplementary Rules will apply and the following procedure will also apply: counsel for the claimants and the Company will each select five (5) demands to proceed first as bellwether arbitrations, and all other demands will be stayed, with no filing or administrative fees due on them, until the bellwether arbitrations are resolved; the parties will then participate in a single mediation of the remaining demands; and any demands not resolved in mediation will proceed in batches of no more than fifty (50), each batch before a single arbitrator. Statutes of limitation and fee deadlines are tolled for stayed demands. A court may enforce this paragraph and enjoin any filing that does not comply with it.

ARBITRATION MUST BE ON AN INDIVIDUAL BASIS. THIS MEANS NEITHER YOU NOR THE COMPANY MAY JOIN OR CONSOLIDATE CLAIMS IN ARBITRATION BY OR AGAINST OTHER USERS OR LITIGATE IN COURT OR ARBITRATE ANY CLAIMS AS A REPRESENTATIVE OR MEMBER OF A CLASS OR IN A PRIVATE ATTORNEY GENERAL CAPACITY. IF A CLAIM FOR PUBLIC INJUNCTIVE RELIEF CANNOT BE WAIVED UNDER APPLICABLE LAW, THAT CLAIM WILL BE SEVERED AND HEARD IN COURT AFTER THE ARBITRATION OF ALL OTHER CLAIMS IS COMPLETE.

In any arbitration or court proceeding arising out of or relating to these Terms, the Site, or the Services, the prevailing party is entitled to recover its reasonable costs and attorneys' fees from the other party, except to the extent the applicable AAA rules or applicable law provide otherwise.

The Company may assign or delegate these Terms and/or the Company's Privacy Policy, in whole or in part, to any person or entity at any time with or without your consent. You may not assign or delegate any rights or obligations under the Terms or Privacy Policy without the Company's prior written consent, and any unauthorized assignment and delegation by you is void.

17. NOTICE FOR CALIFORNIA USERS

Under California Civil Code Section 1789.3, California users are entitled to the following specific consumer rights notice: Current rates for the Service are available on our website or in the Portal. You may contact us at [email protected]. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 N. Market Blvd., Suite S-202, Sacramento, California 95834, or by telephone at (800) 952-5210.

18. YOUR AGREEMENT

YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS, UNDERSTAND THE TERMS, AND WILL BE BOUND BY THESE TERMS. YOU FURTHER ACKNOWLEDGE THAT THESE TERMS TOGETHER WITH THE PRIVACY POLICY REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT.